Frequently Asked Questions

I have been waiting for a long time but not received my reading yet
We strive to deliver the fortune readings within 10 minutes at all times. There might be delays at busy times and we inform you with an in-app message at th...
Fri, 22 Apr, 2016 at 10:25 PM
Teller selection button is not active
You should take 3 pictures of the cup and the saucer, and fill in your personal details before submitting. Please check if you have taken all the pictures a...
Fri, 22 Apr, 2016 at 10:27 PM
Do you provide fortune reading service for free?
Gloria reads your cup for free at all times and you can send your cup photos to her any time during the day. You can request readings from Aunt Sophie and J...
Fri, 22 Apr, 2016 at 10:28 PM
How can I delete the cup readings on my device?
Please follow steps below to delete your cup readings. 1. Tap on the reading you want to delete to switch to reading details screen. 2. Scroll down ...
Fri, 22 Apr, 2016 at 10:37 PM
I want my readings to be sent to my email address
Please follow steps below to receive your readings at your email address. 1. Tap on the settings icon at the top left corner of the main screen. ...
Fri, 22 Apr, 2016 at 10:32 PM
How can I change the personal details I have submitted?
It is not possible to change the personal details you have sent but you can send another request with the same pictures and new details to get a new p...
Fri, 22 Apr, 2016 at 10:33 PM
How can I allow access to the photo album to pick photos of the cup?
You can allow Kaave app to access your photo album within the settings of your phone or tablet. Just visit the Privacy and then Photos section and enable Ka...
Fri, 22 Apr, 2016 at 10:41 PM